DGS Retail Store Supplies


(800)211-9646

Instruction Sheets

Produce Table

Binstand

Nesting Tables

Classic Produce Bin

Vintage Produce Bin

Gondola Shelving

Shelf Trim Kit

Aisle Sign

Hangkit

Gondola shelving assembly videos:

https://youtu.be/DyveRRwiiXw

https://youtu.be/d5GQ0Ib0bdU

Stain Guide:

https://www.dgsretail.com/Wood-Stain-Color-Guide



General Order Questions:

How do I place an order?

Please create a new account or sign into an existing account, add items to your cart, and proceed to the check out page.

What is the easiest way to place an order?

The quickest way to place an order is on our website - this is also the most secure method to protect your credit card information.

Can I cancel my order?

Yes, provided it has not yet shipped. In the case of orders that require wood staining or printing, you may cancel your order at any time prior to staining or printing. Please call 1-800-211-9646 or contact us via e-mail with your order number.

Can I return my order?

Please review our return policy here: https://www.dgsretail.com/Return-Policy

Can I get a stain sample of your finishes?

Yes, please e-mail aliroberts@dgsretail.com with desired finishes along with your mailing address.

What stain colors do you offer? Please visit this link: Stain Guide

Do you offer wholesale pricing?

We primarily offer discounts based on volume. Please contact us at 1-800-211-9646 for project pricing.

I require assistance regarding Marshalls/TJMaxx/Homegoods stores. Who should I contact?

Please contact Kim Rosewell at 847-954-3113 or kimrosewell@dgsretail.com.

Do you offer install services?

We do not offer installation at this time however we may be able to refer you to an installation service if needed. Please inquire when placing your order.

Can you send me a sample?

DGS is happy to provide samples for project opportunities dependent upon the item being requested.

Can you e-mail me a copy of my invoice?

Yes, please e-mail aliroberts@dgsretail.com with your order number.

What are your hours?
Our offices are staffed Monday- Friday from 8am - 6pm central standard time.

General Shipping information:

Where do you ship from?

Chicago, IL 60644.

Has my order shipped?

If you placed an order on our website, DGS will e-mail your tracking information to you the day after your order ships. If you have not received tracking, your order has likely not shipped.

I need a freight estimate prior to placing my order, who should I contact?

Please e-mail aliroberts@dgsretail.com and include the following:

· item(s) to be ordered

· quantities

· complete delivery address

· any special requirements such as lift gate or residential address

· Freight estimates take 24-48 hours to generate.

Why isn’t shipping estimated on some of your items?

DGS offers a vast array of products ranging from very small items that ship via Fed. Ex. package service to very large items that ship by truck service. Shipping charges on many of the larger items are highly dependent upon the type of facility we are delivering to and the most economical rates are estimated by our shipping dept. We are happy to provide shipping estimates upon request prior to shipping an order.

I need to contact the shipping department.

Please email diegolopez@dgsretail.com.

Do you ship internationally?

Yes, we can ship anywhere in the world. If you require a shipping estimate, please contact us. International estimates generally take about a week to estimate.

Hanging Aisle Directory Signs:

What is an 'insert'?

An insert is the printed piece that slides in and out of the directory sign.

What is the process for placing an aisle marker or hanging aisle directory order?

· Please place your order on our website. Within 24 hrs. you will receive an insert order form from us with instructions for completing.

· Complete our form indicating what you would like us to print and any color or font requirements.

· DGS will issue a PDF proof for your approval prior to printing.

· One round of changes can be made to the proof, anything beyond one round is subject to a $75 new proof fee.

How do I customize my inserts/aisle markers/ hanging aisle directories? How do I add my store logo?

You would need to fill out the insert form sent to you after placing an order online.

What are my customization options?

The inserts can say anything you need them to say. You can also customize the colors and font. DGS can match any color or font.

Can I bypass filling out the insert order form and e mail you my list?

We unfortunately cannot complete the form for you. Taking the time to complete the form on your own will ensure that you receive exactly what you want and will help us to expedite the proofing process.

Is there a limit to the amount of characters I can use on the inserts?

No, please note that the more characters used, the smaller the font.

Are the inserts double sided?

The insert that slides in and out of a sign is printed single sided, so if you need the same category on the front and back of the sign, indicate quantity 2 on the order form.

How long until I can see a proof?

We will e-mail a proof for your approval within 24-48 hours after your insert order form has been submitted.

What is the lead time for aisle markers and hanging aisle directories?

The standard lead time is 2 weeks from the time we have an approved proof.

What are the directories printed on?

6 MM EPVC and the inserts are printed on .060" styrene

Gondola Shelving Aisle Markers:

What is an insert?

An insert is the printed piece that hangs from the sign.

What is the process for placing an aisle marker or hanging aisle directory order?

· Please place an order online and you will be sent an insert order form.

· Fill out the form indicating what the inserts need to say and any color or font requirements.

· DGS will pull a proof for your approval prior to printing

· One round of changes can be made to the proof, anything beyond one round is subject to a $75 new proof fee

How do I customize my inserts/aisle markers/ hanging aisle directories? How do I add my stores logo?

You would need to fill out the insert form sent to you after placing an order online.

Can I bypass filling out the insert order form and e mail you my list?

We unfortunately cannot fill it in for you. This is our company policy. We don't like making assumptions on what you need and the form helps us to expedite the proofing process.

Is there a limit to the amount of characters I can use on the inserts?

No, please note that the more characters used, the smaller the font.

Are the inserts printed double sided?

Yes, they can be printed on the front and the back.

What size are the inserts?:

4"x12"

What are the inserts printed on?

.060" white styrene

How long until I can see a proof?

A DGS rep will e mail you a proof for your approval about 24-48 hours after the insert order form has been submitted.

What is the lead time for aisle markers and hanging aisle directories?

The standard lead time is 2 weeks from the time we have an approved proof. If you are purchasing the aisle markers without inserts, we can usually ship within 2-3 business days.

Can I purchase additional inserts if I need them after my order has been shipped?

Yes, additional inserts can be purchased for $13.50ea. Please call 1800-211-9646 to place an order.

Can I purchase the aisle markers without the inserts?

Yes, please place your order online and indicate in the order comments that you do not need the inserts and we will ship to you.

How wide are the brackets and what shelving are they compatible with?

The mounting brackets will fit on a shelving unit that is about 2.5in thick. We guarantee that the brackets will fit on Madix and Lozier brand shelves.

Gondola Shelving Island and Wall Units:

What is the lead time for wall and island units?

Depending on the size of the order, DGS can usually stain and ship within a week or two.

Can I order more shelves/bins at a later time?

Yes, please order online or call 1800-211-9646 to place an order.

Do the units ship fully assembled?

No, they are shipped on pallets and assembly is required. Instruction sheets will be provided.

Can I see the instruction sheet?

Gondola Shelving

Why is freight on my wall and island unit so high?

Wall and island orders are shipped on pallets and freight is handled as a standard dock delivery. If you do not have a working shipping dock or the resources available to get the pallet(s) off the truck, DGS will need to charge for lift gate services or an inside delivery.

Can you quote on a different configuration of shelves and bins other than what is on your website?

Yes, we can. You would need to tell us whether you are interested in a wall (84”T) or island unit (54”T), the length (in 4’ increments), the amount and size of shelves, type of shelf, number of bin sets required and number of aisle markers required. Please send these requests to aliroberts@dgsretail.com

Can you order a different height/width unit?

Yes, we would have to custom quote unit heights other than 54" and 84". Please note that we only stock 54”T and 84”T uprights in 48” width. If you need a different size than what we stock, please tell us whether you are interested in a wall or island unit, the height requirements, the width requirements, the amount and size of shelves, type of shelf, number of bin sets required and number of aisle markers required. Please send these requests to aliroberts@dgsretail.com Please also note that the lead time for custom sizes increases from 1-2 week to about 6 weeks or more.

What size shelves do you offer?

For the wood slatted bakery shelves, we offer a 12”x48” shelf and a 16”x48” shelf. For the metal shelves we offer a 14”x48”, a 18”x48” and 20”x48”. We also stock 18"x36" shelves for end cap units.

What size bases do you offer?

We stock a 20"Dx48W", 14D"x36D", and 20D"x36W" base.

Can I order non stocked sizes?

Yes, however, the lead time increases to about 6-8 weeks from 1-2 weeks if you go with stocked sizes.

What are the dimensions of the bin sets and how many wine bottles can they hold?

Overall size is 8"x18"x9", Internal compartments each measuring 14" front-to-back x 11" wide x 8" tall. Overall capacity of 36 bottles (750 mL bottles that are 11in tall)

Can the dimensions of the wood bin sets be adjusted?

No, they are fixed dimensions.

Are the shelves and bin sets removable and can they be arranged in a different configuration than shown on the website?

Yes, all of the accessory items are removable and can be adjusted to meet your requirements on the metal uprights.

Produce Tables:

Do you have an instruction sheet?

Produce Table

What is the lead time?

If you order has wood trim and requires staining, the lead time is 1 week. If you are ordering the metal table without trim, we can usually ship next day pending inventory levels.

What features are included in my produce table?

Please refer to the product page for more info on which accessories are included.

Produce Bins:

Do you have an instruction sheet?

Classic Produce Bin

Vintage Produce Bin

What is the lead time?

If staining is required, the lead time is about 1 week. If we are shipping raw we can usually ship next day pending inventory levels.

DGS Retail Frequently Asked Questions

DGS Retail FAQ